Privacy Policy

Privacy Policy

Introduction

Welcome to https://lakewood-post-traumatic-stress-disorder-therapy.denvermentalhealthcare.com (referred to as “Lakewood PTSD Therapy,” “we,” or “us”). We are dedicated to providing a secure and confidential online environment for our users, especially when it comes to personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, interact with our services, or use our applications.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://lakewood-post-traumatic-stress-disorder-therapy.denvermentalhealthcare.com.
  2. Any mobile or desktop applications developed and maintained by us.
  3. Online services and products offered through these platforms.
  4. Interactions between our users, content creators, and the company.

Please be aware that this policy does not extend to third-party websites, apps, or services that you may access through links on our platform. These entities have their own privacy practices, and we encourage you to review their policies before providing any personal information.

Processing Activities

This Privacy Policy outlines the following activities we engage in:

  1. User Accounts: We collect and process data when you create an account with us, including your name, email address, and password.
  2. Payment Transactions: If you make a purchase or subscription on our site, we’ll gather payment details such as cardholder information and billing addresses.
  3. Communication: When you contact our support team through emails, calls, or text messages, we retain the content of those communications for record-keeping and improvement purposes.
  4. Website Interactions: We log user activity on our site, including pages visited, time spent, and referral sources, to enhance user experience.

Personal Data Collection

The types of personal data we collect are categorized as follows:

  1. Account Information: This includes your name, username, and any profile details you choose to share.
  2. Payment Information: Credit or debit card numbers, expiration dates, CVV codes, and billing addresses.
  3. Financial Data: Transaction history and account balances (if applicable).
  4. Purchase Information: Products or services purchased, quantities, and order history.
  5. Mobile Device Identifiers: Unique device IDs, browser types, and IP addresses for mobile app users.
  6. Location Data: Geolocation data if you choose to share it during account setup or specific interactions.
  7. Feedback and Reviews: Any comments, ratings, or reviews left by our users.
  8. Social Media Information: If you connect your accounts, we may access your public social media profile information.
  9. Product Interaction Data: Details about how you interact with our digital products, such as features used and time spent on each.

Cookies

We use cookies to enhance your experience on our websites and applications:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our services, ensuring secure logins and navigation.
  2. Preference Cookies: Used to remember user preferences, such as language selection.
  3. Analytics Cookies: Help us understand user behavior, provide insights into website performance, and improve our offerings.

Our Cookie Manager allows users to manage their cookie choices, providing control over non-essential tracking.

Retention and Deletion

We adhere to data retention policies as required by applicable laws and for legitimate business purposes:

  1. Personal data associated with active user accounts will be retained until the account is inactive or deleted at the user’s request.
  2. Transactional data, such as purchase records, may be kept for longer periods due to legal obligations or internal record-keeping needs.
  3. Once the purpose of data collection is fulfilled, we will either delete or anonymize your personal information unless required otherwise by law.

Security Measures

We have implemented robust security measures to protect your personal data:

  1. Encryption: We use encryption protocols for data at rest and in transit to safeguard sensitive information.
  2. Secure Third-Party Processing: Some services are provided by trusted third parties, who comply with our strict security standards.
  3. Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adults, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: The right to request access to and receive a copy of the personal data we hold about you.
  2. Rectification: Access to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Request for deletion of your personal data, except under certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive a copy of your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: The right to be free from discriminatory practices when exercising any of the above rights.
  8. Data Portability (in applicable regions): The ability to transfer personal data from one controller to another securely and in a structured format.

To exercise your rights, please contact our privacy team at the details provided below. We will respond within a reasonable timeframe as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified via our website and/or email to registered users.

Contact Information

For any questions, feedback, or data-related requests:

Email: contact@lakewood-post-traumatic-stress-disorder-therapy.denvermentalhealthcare.com

Mail: Lakewood Post-Traumatic Stress Disorder Therapy, Privacy Team, [Address]

We value your trust in providing us with your personal information, and we strive to ensure a transparent and secure experience throughout your interaction with our services.